Returns & Refunds

Returns and Refunds Policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@honeyloopstudio.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 30 days.

Please note that shipping costs are non-refundable unless the return is due to our error (defective item, wrong item shipped, etc.).

Exchanges

If you need to exchange an item for a different size or color, please follow our return process and place a new order for the desired item. We recommend placing the new order promptly to ensure availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@honeyloopstudio.com. Please provide your order number and a photo of the damage. We will arrange for a replacement or refund at no additional cost to you.

Sale Items

Sale items are final sale and cannot be returned or exchanged unless they are damaged or defective.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@honeyloopstudio.com

Policy Updates

Honey Loop Studio LLC reserves the right to modify this returns and refunds policy at any time. Any changes will be effective immediately upon posting on our website.

Last updated: December 2024